Structuring User Research in Living Lab projects: the User LLAVA workshop

This workshop is to LEARN

WhenThursday 25th of August from 10h45 to 12h30


KeywordsMethodologies; Hypothesis-driven Living Labs


Within this workshop we will introduce and discuss a newly develop tool to generate assumptions that need to be validated at the start of a Living Lab project. Based on our own experiences as Living Lab user researchers, we developed a toolkit to structurally gather the main important assumptions specifically related to the end-users. Within this workshop we want to introduce our toolkit, the User LLAVA Workshop, in the Living Lab community in order to gather feedback on this tool and on the assumption gathering processes that are used within Living Labs. The participant is thus actively contributing in the iteration and co-creation of the toolkit.

The User LLAVA Workshop’s main objective is to make assumptions about the innovation more explicit, to prioritize them and to allow idea-owners to share their knowledge regarding the innovation. The basic components of the workshop are four key determinants projected on an overview board: Current Practices, Innovation Characteristics, User Needs and Barriers.


The main objectives of the USER LLAVA Workshop are:

  1. To provide the Living Lab community with a toolkit to gather explicit (end-)user-related assumptions with internal and external idea-owners by means of a structured workshop format.
  2. To gather feedback and stimulate discussion on the toolkit itself and promote a co-design effort to iterate the toolkit when necessary

The expected outcome is Living Lab practitioners to take the toolkit home and use and promote the elaborated workshop in their day-to-day Living Lab community

Who should attend? Living Lab practitioners

Max capacity: 24 people


A mix between theory (20 min) and practice (60 min) and wrap-up discussion (10 min).

To help prepare some project topics, workshop organisers have prepared a google form: link or via Interested participants are asked to submit a project via the form.

Speakers and facilitators:

  • Speaker: Dimitri Schuurman – iMinds-MICT-UGent
  • Facilitator: Ruben D’hauwers – iMinds-SMIT-VUB
  • Facilitator: Sara Logghe – iMinds-MICT-UGent
  • Facilitator: Kathy Oelbrandt – iMinds Living Labs


Ruben D’Hauwers is a junior researcher in business modelling at iMinds -SMIT-VUB. He holds a Master in Business Engineering (2011) and in Innovation and Entrepreneurship (2013). He worked in the field of business development in 2 different organizations. He joined iMinds in 2014 and focusses on business-to-business research, business modelling and on capturing and validating the assumptions throughout the innovation process.


Sara Logghe obtained a master’s degree in both History and Communication Sciences (specialization ‘New Media and Society’) at Ghent University. In her second master’s thesis “Cultural Communication on the Internet: A study on the potential of social media for cultural institutions”, Sara conducted research on the potential of social media for cultural institutions. During three months Sara was an intern at iMinds-Ilab.o. This internship encouraged her interest for research on living labs. In May 2013 Sara joined iMinds-MICT-UGent as a junior researcher. Working on cultural projects within living lab research, Sara developed a specific interest for the changing library scene. She is involved in projects on these topics:

  • Organizing tools for cultural events
  • An application for digital scores
  • The future library of Ghent
  • The implementation of the Flemish audiovisual archive in libraries and education


Kathy obtained a master’s degree in both Communication Sciences and Management at Ghent University and KULeuven. Since September 2013, Kathy works at iMinds Living Labs as a panel manager, where she’s responsible for recruiting, motivating and involving panel members in Living Labs research. Furthermore she is closely involved in research on motivations of panel members.